My Husky Rewards

For answers to your questions about the myHusky Rewards program, click on your question below.

If you have questions that are not related to the program, fill out this online form, send an email or call 1-800-661-3835 M-F 8am to 5pm MST.

Eligibility

Who can participate in the program?

myHusky Rewards is free to join and is available to individuals who are 13 years or older. Individuals between the age of 13 and 16 years old can register as a household member under a parent's or legal guardian’s master account. If you are a parent/guardian of a minor, you must supervise the minor's participation in the Program.

I am a commercial (cardlock/fleet) driver, am I eligible for the program?

Yes, visit our commercial page to learn more.

Can I get a card for a business, school or charity?

myHusky Rewards is only available to individuals. It is not open to corporations, businesses, charities, partnerships, enterprises, schools or anyone other than an individual, unless written approval is received in advance from Husky, in its sole discretion.

Signing up (registering your card)

How do I join?

Get a myHusky Rewards card one of two ways:

  • Download the myHusky App and get a digital card
  • Pick up a card at any participating Husky station

Your card is activated and earning after the first time it is used at the pump or swiped/scanned at the till. However, after five swipes you must register your card to continue earning and to begin redeeming. Register at myHuskyRewards.ca (or by calling the myHusky Rewards Contact Centre).

How much does it cost?

Nothing! It is absolutely free to be a myHusky Rewards member.

I have activated my card. What is the difference between that and registering?

An activated card has been swiped or scanned at the till as part of a transaction; however it has not been registered so it is not connected to a name.
An activated card can earn points for the first five transactions (swipes). On the sixth swipe, that activated card can no longer earn points until you register. Points accumulated during the five visits are credited to your account once you register.
Also only registered cards can redeem points.

How do I register my card?

You can register your myHusky Rewards card online at www.myHuskyRewards.ca

There are four easy steps to registering your card online:

  1. Click Register and get 300 points for registering.
  2. Click "Yes" if you want to subscribe to our emails for exclusive offers and earn an additional 200 points!
  3. Earn as a pack! Add up to five household members to your account and earn even faster.
  4. After you click "Submit", you will receive a confirmation email. Click on the link in the email to complete registration.

If you need any assistance registering your card, you can call the Contact Centre toll free at 1-855-MYHUSKY (694-8759).

Do I have to register?

You have to register your card to be able to keep accumulating points after five transactions and, more importantly, only registered cards can redeem points towards great rewards like discounts off your fuel and convenience store purchases.

How many times can my card be swiped before I register it?

An activated card can be used for five transactions without being registered, but if the card is not registered before the next (sixth) transaction, the account is put on hold and you can’t continue to earn until you register the card.

Does each member in a household need a different card?

Yes. Each member of the household (13 years and older) has to have their own myHusky Rewards card.

Although points from different accounts are non-transferrable, several members in a household (up to 6) who live at the same address can accumulate points together through the use of additional household cards.

Can I have more than one card registered to me?

No, a member can only have one card registered to him/her at a time.

Once I have registered my card, can I start redeeming my points immediately or do I have to wait?

Yes you can. Once your card has been registered, you can start to redeem your points when you have accumulated enough points for your desired redemption option.

What happens if I don’t register my card?

You have to register your card to be able to keep accumulating points after five transactions and, more importantly, only registered cards can redeem points towards great rewards like discounts off your fuel and convenience store purchases.

Household accounts

What is an additional household card?

An additional household card is linked to a primary account, held by a member of your household.
Having additional household cards joined to the same accounts helps you all accumulate points faster. Each additional household card is held by an individual sharing the same address as the card held by the primary account holder. Each time the supplemental cards are swiped, points are accumulated inside the same account.
Additional household card holders have their own profile and while they are "attached" to the primary account, the primary accountholder determines whether they can also redeem points.

How do I get an additional household card?

You can pick up an additional card at any participating Husky location or create a virtual card on the myHusky App. Then you can add this card to a master account during the registration process. If you've already created a master account simply log in and add the card to the household cards section.

What does an additional household card look like?

myHusky Rewards additional household cards look exactly the same as a primary card. The only thing that makes them different is that you and your household members have decided to join the cards together in one account so that you can accumulate points faster.

Earning Points

How can I earn points?

There are two ways to earn points:

  • Swipe your myHusky Rewards card with fuel and in-store purchases.
  • If you've created a virtual card or added your rewards card to the myHusky App, you’ll earn points automatically when you pay from your car using the app.

Note: participation may vary by location and some exclusions apply.

Can I earn points on everything I buy?

You cannot earn points on purchases of tobacco, on the payment of House accounts and on taxes.

How many points can I earn?

You can earn:

  • 1 point per litre on regular fuel, diesel and auto propane
  • 2 points per litre on premium fuel
  • 2 points per dollar you spend on in-store items (such as chips, pop and coffee!), car washes and meals in our restaurants

Husky and its vendors regularly promote limited-time bonus point offers, which are communicated through our emails or in our stores.

Will I see my points immediately or is there a delay?

With the exception of some bonus offers, you will see the points you earn or redeem right away on your receipt.
Your receipt will also include your total point balance.

What category does propane fuel fall under?

Propane for cars earn 1 point per litre, the same as regular fuel and diesel. Propane cylinders (eg, for BBQs) will earn 2 points per dollar.

How do I find out how many points I have?

There are four ways that you can find out your points balance:

  1. Check the bottom of your fuel and/or convenience store receipt.
  2. You can find your points balance in the myHusky app under the rewards tab and on the e-receipt.
  3. Log in to your profile at myHuskyRewards.ca. Your balance is displayed in the top right hand corner next to your name and under "Transaction History".
  4. Call our Contact Centre at 1-855-MYHUSKY (694-8759).

Do points expire?

No, points do not expire however, inactive accounts – that is, accounts with no points accumulation or redemption for 18 months or longer will be suspended. If there is a further 60 days of inactivity, the account will close and you’ll lose your points.

What if I forgot my card? Can I still earn points?

Yes. If you forgot your card, your points can be added to your account online within 90 days of the original purchase. Just have your receipt on hand, log in to your account at the top of this page and click on "Missing Points". Submit the information on your receipt and any qualifying base points will be added to your account. Bonus points can only be captured if the promotion is still valid at the time of your online submission.

Redeeming Points

How do I redeem points?

You can redeem your points three ways:

  • Purchase personal fuel or in store items at Husky, then swipe/scan your myHusky Rewards card at the pump or in store. We'll tell you when you have enough points to redeem. Just say yes if you want to redeem!
  • To redeem through the myHusky App, simply tap the rewards you want to apply to your purchase. Plus, with the app you can redeem for both dollars off fuel and a car wash at the same time.
  • Redeem points online at myHuskyRewards.ca through the rewards catalogue.

How will I know when I can redeem?

You will be prompted at the pump, in the app or in store (at participating locations) to redeem your points. Say yes if you want to redeem. You can always save your points for later or redeem them anytime at myHuskyRewards.ca.

Can I use my points in the restaurants?

Yes. If you have enough accumulated points, your server will ask you if you want to use them for savings at increments of $5, up to $50 maximum.

Is there an extra cost for shipping if I order from the online catalogue?

No. Shipping is included in the total points cost allocated to an item.

Is there a maximum number of redemptions I can make?

There is no maximum.

Can I give my points to someone else to redeem?

Points are not transferable from one primary account to another primary account; however, one primary account may add up to six household members (primary + five additional household cards) and can decide if the all the cards on the account can redeem points or just the primary cardholder.

I received an emailed offer where I loaded the offer to my account but when I went to use the points they weren't there anymore. Can I get the points back?

Husky often sends limited time offers, where bonus points are loaded to your account and removed if they are not used before the offer expiration date.

Are partial point redemptions for fuel possible?

Our rewards program is unable to process partial redemption of points; if your vehicle does not take the amount of fuel that you have redeemed your points for we have no way to reimburse you for the unused portion of the points. By doubling the prepay amount we ensure that payment for the sale is collected and your points are protected.

Who can redeem points on the household account?

The primary account cardholder decides who can redeem. Either all cards can redeem points or only the primary account card can redeem points.

Can I exchange my points for cash?

No. Points have no cash value and cannot be exchanged for cash; however, you can use points for purchasing gift cards through the online catalogue on myHuskyRewards.ca.

myHusky App

How can I load a myHusky Rewards card in myHusky App?

You can add your existing myHusky Rewards card into the app to create a digital version of your card. Tap "Add a myHusky Rewards card", then scan the myHusky Rewards card number with your camera or type it in manually. If you have already registered for myHusky Rewards, you'll be prompted to enter your myHusky Rewards account password, which may or may not be the same as your myHusky App password. If you haven't yet registered your card, you’ll be asked to complete your registration when you load your card to the app.

I already have a myHusky Rewards card. How can I add it to the app?

Tap "Add a myHusky Rewards card" to add your existing card into the app. Scan the barcode on the back of your card with your phone or type it in manually. If you have already registered your card, you'll be prompted to enter your myHusky Rewards account password, which may not be the same as your myHusky App password. Forgot your password? If you haven't yet registered your card, you'll be asked to complete registration through the app.

How do I add a card manually to the app?

From the Rewards screen, tap "Enter Card Number Manually" and type in your myHusky Rewards card number. If you have already registered for myHusky Rewards, you’ll be prompted to enter your myHusky Rewards account password, which may or may not be the same as your myHusky App password. If you haven't yet registered your card, you'll be asked to complete your registration when you onboard your card to the app.

How do I add another loyalty card to the app?

You can only add one myHusky Rewards card to the app.

How do I see my loyalty transaction history in the app?

From My Account, go to "Transaction History". There are two tabs: one to show myHusky Rewards transaction history (note: this will display all points earned/redeemed for this myHusky Rewards account, not just those associated with app purchases) and one to show App Purchases.

Why do I have to sign up to use loyalty feature of the app?

In order to earn points toward free fuel and other great rewards, you must sign up for myHusky Rewards. It's quick and easy to join and you can create a digital myHusky Rewards card right in the app – no plastic card required!

Why do I have to validate my email to use loyalty feature of the app?

We validate your email address to ensure that you’re not a robot!

How do I earn and redeem points through the app?

It's easy! Once you've added a myHusky Rewards card, you'll earn points automatically when you pay from your car using the app. To redeem, simply tap the rewards you want to apply to your purchase. You can redeem for dollars off fuel or car washes. You can also scan your digital myHusky Rewards card in Husky convenience stores to earn and redeem points.

Can I scan my digital loyalty card for in-store purchases?

Yes! With the myHusky App, say goodbye to plastic and simply scan your digital myHusky Rewards card in store to earn and redeem points.

Will I still receive a plastic loyalty card if I requested a virtual loyalty card?

All you'll need is your digital myHusky Rewards card to earn and redeem points when you pay from your car or in store – we won't issue you a plastic card.

How can I find general information about the myHusky App?

Card Replacement & Lost Cards

My card is damaged. How do I get a replacement card?

You can pick up a replacement myHusky Rewards card at any participating Husky location. Then, in order to ensure that your points are transferred to your new card, complete the replacement process online or by calling our Contact Centre at 1-855-MYHUSKY (694-8759).

What happens to my account balance when I do a card replacement?

The balance will be transferred over to your new card.

I lost my card, what should I do?

Suspend your account by calling our Contact Centre toll free at 1-855-MYHUSKY (694-8759) so that no one can redeem your points. Once you pick up a new card at a participating Husky location, you can call our contact centre and ask them to transfer your points balance to your new card.

I lost my card and registered a new card rather than doing a card replacement; how do I get my points transferred over?

No, a card replacement cannot be done if the new card is already registered. When you pick up a new myHusky Rewards card do not register the card at any Husky location as this process needs to be completed online or by calling our Contact Centre toll free at 1-855-MYHUSKY (694-8759).

My card was not registered and I lost it. How do I get the balance transferred?

Your card needs to be registered in order to be able to transfer accumulated points to a new card.
Unfortunately, a lost card that is not connected to a person cannot have a balance transferred.

Account Password

When I tried to register my card I was asked for a password, where do I find it?

You are asked to create a password when you are registering – this is a password for your card and account management on myHuskyRewards.ca — you do not need a password to use your card in our stores or at the pump.

I forgot the password I created for my account, how can I find out what it is?

Forgot your password? Reset it here. Follow the instructions and we will email you a new password to the email account you used when you registered.

When I was adding my existing rewards card to the myHusky App I was asked for my password, how can I find out what it is?

To add your myHusky Rewards card to the app you’ll need your myHusky Rewards password. Forgot your password? Reset it here.

General Questions

When I registered my Card, I opted to receive special offers by email, but I am no longer interested. What do I do?

You have three options:

  1. Log in to myHuskyRewards.ca. On the "My Profile" page, you can deselect the box referencing receiving email communications.
  2. You can call the myHusky Rewards Contact Centre toll free at 1-855-MYHUSKY (694-8759) to change your email preferences.
  3. Click the "Unsubscribe" link found at the bottom of past promotional emails.

Every time I use my myHusky Rewards Card, my points are not accumulating – why?

If your myHusky Rewards points are not accumulating, it may be that your card is not registered (after five transactions on an unregistered card, points stop accumulating).
For more information, please call the myHusky Rewards Contact Centre toll free at 1-855-MYHUSKY (694-8759).

During the registration process I was required to provide personal information. What happens to this information?

Please take a moment to read our privacy statement, which explains our commitment to protecting your personal information.

I don't pay inside the gas station – can I use the card at the pump?

Of course! All you need to do is insert your myHusky Rewards card when prompted by the pump’s display screen.

I donated my myHusky Rewards points, can I get a tax receipt?

Tax receipts are not issued for the donation of myHusky Rewards points.

Can you provide me with receipts from my previous purchases?

Unfortunately, we are unable to provide receipts unless your purchase was made through the myHusky app. You can find your receipts by clicking on the profile icon in the top left hand corner of the app and then select transaction history. You may have to filter to previous months.

Why does the top of my receipt say "suspended"? Is my account suspended?

No, when you pre-pay for fuel the transaction is considered "suspended" until the fuel is dispensed or removed from the transaction.

What happens to my MyHusky Rewards points if the host system goes down?

If system communication is lost, all points issued or redemptions made will be processed to your account once the system is restored. The attendant is unable to complete redemptions or check balances while the system is down.

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